Refund policy

Return and Refund Policy

We want you to feel confident trying Flexora Band™. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Return Eligibility

To qualify for a return:

You must contact us within 30 days of delivery.
The product must be returned with all included components.
The product must not be damaged through misuse, neglect or improper handling.
Proof of purchase is required.

Normal signs of careful product testing are acceptable under our 30-day guarantee.

Starting a Return

Email flexoraband@gmail.com with your order number and reason for the return.

If your return is approved, we will provide return instructions and the correct return address. Items sent back without prior approval may not be accepted. Do not return your order to the address shown on the original package.

Return Shipping

Customers are responsible for return-shipping costs unless the product arrived damaged, defective or incorrect. Original shipping charges are non-refundable.

We recommend using a trackable shipping service. We are not responsible for returned packages lost in transit.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your product is damaged, defective or incorrect, contact flexoraband@gmail.com promptly with your order number and clear photographs of the product and packaging.

We will review the issue and provide an appropriate replacement or refund.

Bundles

Bundle purchases must be returned with all products included in the bundle to qualify for a full refund. Partial bundle returns may be refunded based on the regular price of the products kept.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact flexoraband@gmail.com.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after an order has entered processing or shipped.